We recently found ourselves pulling Rosie, our Airstream trailer, from Birmingham to Chattanooga. We tried to go slow enough to minimize any potential damage, but noticed the door didn't quite close as easily as before and the deadbolt lock was hard to engage. That meant it was time to visit Foley RV/Airstream of Mississippi for some warranty service on Rosie.
We knew from purchasing our original Rosie that your RV dealer was important. We bought our first trailer from an Airstream dealer that was excellent in keeping our original Rosie in tip-top shape. That dealership was sold to a big RV chain that dropped the Airstream line.
When we started talking about getting a new Airstream trailer, we found in the Blue Beret, the Airstream Owners Association's magazine, that Foley RV was a "Five-Rivet" dealer. This is the Airstream Corporation's highest recognition for dealers, their service departments and their customer service.
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| Sign at Foley RV |
By the way, there is an Airstream dealer much closer to our house. We called once about a minor Airstream recall item. It appeared the service manager knew less about the recall than us. We followed by calling Foley RV and their service manager not only knew about it, he was able to tell us how to avoid problems until the recall fix packages were distributed to the dealers. That again pointed to the difference between a Five-Rivet dealer and a no-rivet Airstream dealer.
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| Adjusting the hitch |
There are a few "camping" sites behind the service bays and we would normally park there for the night. Rosie was ready in the morning, so we decided to get on the road early. We have a good chance of making it home tonight for a short break before we go out for more Rosie adventures.
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